Request back in stock

Return conditions for exchange or refund requests due to a change of mind

📆 Timeframe: You have 14 days from the date you receive your order to make a return.

📦 Product condition: The returned item must be intact, unwashed, and in its original packaging.

🚚 Return costs: For all returns within mainland France, we'll send you a prepaid label. Return costs are the customer's responsibility (£7 for a mat, £5.50 for other products). They will either be deducted from your refund or charged in the case of an exchange.

For any return from outside mainland France, please contact us by email

ℹ️ If you're exchanging a mat due to a colour change, only the cover is included in the exchange. The foam pieces are not replaced.

📌 Important: Please remember to include your order reference inside the parcel to help us process your return smoothly.

👉 Important: we strongly recommend keeping the proof of postage given to you by the carrier. Without this document, we cannot be held responsible in the event of loss or non-receipt of your return.

📩 Once we receive your parcel, we'll send you a confirmation email and proceed with the exchange or refund according to your preference.

Return conditions for exchange requests due to an error or product defect

☑ Once we receive your completed form, we'll send you a prepaid return label to send back the relevant items.

🚚 As soon as your return is scanned by the carrier (tracking activated), we get your correct items ready and dispatch them straight away.

🎯 Our goal: to get the right products back in your hands as quickly as possible, with no hassle on your end.

And of course, our customer care team is always on hand if you have any questions.