Request return

Return conditions in case of request for exchange or refund because you have changed your mind

📆 Deadline : You have 14 days from receipt of your order to make a return.

📦 Product Condition : The returned item must be undamaged, unwashed and in its original packaging .

🚚 Return shipping costs : For all returns within mainland France, we will send you a prepaid voucher. Return shipping costs are the customer's responsibility (€7 for a rug, €5.50 for other products). They will either be deducted from the refund or charged in the event of an exchange.

For any returns outside mainland France, contact us by email

ℹ️ In the event of an exchange related to a change of color for a carpet, only the cover is affected by the exchange . The foam pieces are not replaced.

📌 Important : Remember to include your order reference in the package to facilitate processing.

👉 Important : We strongly recommend that you keep the proof of delivery provided by the carrier. Without this document, we cannot be held liable in the event of loss or non-receipt of the return.

📩 Upon receipt of your package , we will send you a confirmation email and proceed with the exchange or refund according to your choice.

Return conditions in the event of an exchange request following an error or product defect

☑ Upon receipt of the completed form, we will send you a prepaid return slip to return the products concerned to us.

🚚 As soon as the return is scanned by the carrier (tracking activated), we prepare and ship the correct products.

🎯 Our goal: to get the right products into your hands quickly, without you having to rush through the process.

And of course, our customer service remains available if you have any questions.