Deliveries & Returns
Deliveries & Returns
DELIVERIES
Delivery times
All orders placed on our website are generally prepared within 2 working days (D+2) and dispatched within 3 working days (D+3).
During the Christmas period or at a collection launch, these times may be extended. Our team does everything they can to keep them as short as possible.
If a dispatch date is shown on the product page, that is the date to go by.
If your order contains both available and unavailable items, we will wait until all items are in stock before dispatching your parcel.
The times mentioned are estimates, provided by the carriers, and apply once the order has been dispatched, taking into account our preparation time of 2 to 3 working days.
Fees
At Mèzamé, we've chosen to be transparent about shipping costs rather than building them into the product price. Every shipment has a cost, and delivery is never truly "free".
All prices shown on this page are inclusive of VAT.
Mainland France (including Corsica)
- Mondial Relay: from €5.60 (parcels <2 kg, 3–5 days)
- ChronoRelais: from €7.80 (delivery before 1pm the next working day after dispatch)
- GLS Domicile: from €7 (2–3 days)
- Chronopost 13H Domicile: from €11 (delivery before 1pm the next working day after dispatch)
- Colissimo: from €13 (delivery within 48 hours)
International
- Mondial Relay (Belgium, Netherlands, Luxembourg, Spain, Portugal): from €5.80 (3–7 working days)
- GLS Europe: from €11.50 (2–3 working days)
- Colissimo Europe: from €13.50* (3–4 working days)*
- Chronopost Europe: from €11.50 (2–4 working days)*
- Colissimo DOM-TOM: from €21.30 (5–11 working days)*
- Colissimo International: from €35.20 (5–11 working days)*
*Depending on the destination country, your order may be subject to customs duties, which will be collected by the carrier before you can collect your parcel. Find out more in our FAQ article.
This timeframe may be extended due to customs processing.
A little tip when your delivery arrives
If your parcel arrives damaged or the packaging looks like it's been knocked about, it's important not to accept it so our customer care team can sort things out quickly.
RETURN, EXCHANGE OR REFUND
Return form
Would you like to return a product for an exchange or a refund? No problem! 📩 Before sending your return, please fill in this form
Return conditions
📩 Before sending your return, please contact us via the following form
✔️ You can choose between an exchange, a gift voucher or a refund
Return conditions
📆 Timeframe: You have 14 days from receipt of your order to make a return.
📦 Condition of the item: The returned item must be intact, unwashed and in its original packaging.
🚚 Return costs: For any return within mainland France, we will send you a prepaid label. Return costs are the responsibility of the customer (€7 for a rug, €5.50 for other products). They will either be deducted from the refund or charged in the case of an exchange.
For any return from outside mainland France, please contact us by email.
ℹ️ In the case of an exchange due to a colour change for a rug, only the cover is included in the exchange. The foam pieces are not replaced.
📌 Important: Please remember to include your order reference in the parcel to help us process it smoothly.
Tips for a safe return
👉 Important: we strongly recommend that you keep the proof of postage given to you by the carrier. Without this document, we cannot accept liability in the event of loss or non-receipt of the return.
What happens after my return is received?
📩 As soon as we receive your parcel, we will send you a confirmation email and proceed with the exchange or refund according to your choice.
