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Deliveries & Returns

DELIVERIES

Time limit

All orders placed on our site are generally prepared within 2 working days (D+2) and shipped within 3 working days (D+3).

During the Christmas period or during a collection launch , these lead times may be extended. Our teams do their utmost to reduce them as much as possible.

If a shipping date is indicated on the product sheet, this is the one that should be taken into account.

If your order contains both available and unavailable items, we will wait until all items are in stock before shipping your package.

The times mentioned are indicative , provided by the carriers and apply once the order has been shipped , taking into account our preparation time of 2 to 3 working days .

Costs

At Mèzamé , we've chosen to be transparent about shipping costs rather than including them in the sale price. Every shipment has a cost, and delivery is never truly "free."

All prices listed on this page are inclusive of all taxes (TTC) . VAT will be automatically applied to your shopping cart based on your delivery address.

Mainland France (including Corsica)

  • Mondial Relay : from €5.60 (parcels <2 kg, 3-5 days)
  • ChronoRelais : from €7.80 (delivery before 1 p.m. the day after dispatch, working days)
  • GLS Home : from €7 (2-3 days)
  • Chronopost 13H Home : from €11 (delivery before 1 p.m. the day after dispatch, working days)
  • Colissimo : from €13 (delivery within 48 hours )

International

  • Mondial Relay (Belgium, Netherlands, Luxembourg, Spain, Portugal): from €5.80 (3/7 working days)
  • GLS Europe : from €11.50 (2/3 working days)
  • Colissimo Europe : from €13.50* (3/4 working days)*
  • Chronopost Europe : from €11.50 (2/4 working days)*
  • Colissimo DOM-TOM : from €21.30 (5/11 working days)*
  • Colissimo International : from €35.20 (5/11 working days)*

*Depending on the destination country, your order may be subject to customs fees that will be requested by the carrier in order to collect your package. Find more details in our FAQ article .

This period may be extended due to customs processing.

RETURN, EXCHANGE OR REFUND

Return form

Do you want to return a product for an exchange or a refund ? No problem! 📩 Before making your return, please fill out this form

Return conditions

📆 Deadline : You have 14 days from receipt of your order to make a return.

📦 Product Condition : The returned item must be undamaged, unwashed and in its original packaging .

🚚 Return costs : Returns, whether they concern an order shipped within mainland France or outside mainland France , are the responsibility of the customer and when it is an exchange , we re-ship the new product at our expense.

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VIEW THE FAQ