Privacy policy

What data for what purpose?

- Customer account management and order management:

• Your identity and postal and email addresses are necessary for us to send you your orders. This information is also useful for sending you information by email (order updates and delivery information).
• Your bank details are processed solely for the purposes of the transaction and by the secure online payment systems PAYPLUG and ALMA, and are never held by MEZAME PARIS.
• We need your purchase history to manage returns and support requests, so that we can provide you with the best possible service and respond to all your requests.

- Fraud prevention and order compliance analysis: Your date of birth helps us protect minors and detect fraud, in order to protect you against it.

- Managing requests: Your identity, contact details and request history are useful for managing your requests and, in particular, for providing you with an appropriate response, with the aim of offering you the best possible service and enabling our Customer Service team to assist you as effectively as possible.

- Improving the user experience and monitoring website traffic: this includes the information you provide when browsing our website, such as your IP address, the type of device used and how you use our website. We need this information to improve our website and offer you the best possible online shopping experience. MEZAME PARIS does not require you to provide this information. You have the right and option to object to this (via our tool); however, your user experience may be less satisfactory.

- Sending promotions to our customers: your contact details and purchase history, in order to offer you deals we consider more suitable for You.

- publishing Your comments: Your comments and Your first name, in order to guarantee other customers and users the authenticity of these comments;

- Sending marketing communications and the Newsletter: Your email address

MEZAME PARIS will let you know when providing information (or data) is mandatory (in particular due to a legal, regulatory or contractual obligation, or simply in order to process your request or reply to you). If you do not provide this “mandatory” information, MEZAME PARIS may be unable to process the order or request concerned.

Conversely, fields that are not marked as mandatory are left to your discretion. It is up to you whether or not to complete them.

Who may MEZAME share Your data with?

MEZAME PARIS does not sell your personal information to third parties (including your name, address, email address or credit card information).

In order to offer you the best possible service, we share your data (and only those strictly necessary) with the companies involved in your order, such as:
- companies responsible for delivering products
- technical service providers (responsible for our website, content hosting and our digital partners)
- our online payment provider

Retention of your personal data

As the retention period must be adapted to the purpose for which we process Your personal data, and in some cases also to comply with legal obligations or for evidential purposes, we set out these periods according to the purposes indicated above:

- Customer account management and order management: for the entire lifetime of Your customer account. After 3 years of inactivity on your MEZAME PARIS account, we will delete Your account and Your personal data, unless we need to retain some of your data for evidential purposes or due to a legal obligation (for example, accounting documents and electronic contracts to be archived);

- Fraud prevention and order compliance analysis: for the time needed to carry out the relevant verification;

- Managing requests: for the time needed to process the request, then archived for the applicable statutory limitation period;

- Improving the user experience and monitoring website traffic: for 25 months;

- Publishing your comments: for 24 months;

- Sending promotions or newsletters: for as long as you have not objected to such communications, unless your account has been inactive for more than 3 years, in which case you will again be considered a prospect and the period set out below will apply;

- Marketing: for three years from collection or the last contact. We will send you an email to inform you that your account is being deleted.

Cookie management

A cookie is a text file stored by a website on your computer or mobile phone in order to collect data about your browsing on that website. We use cookies to identify the sections and pages you view, in order to make your browsing and user experience easier.

Facebook and Google may collect or receive information from our website and use this information to provide measurement services and targeted advertising. You can refuse the collection and use of information for advertising targeting by not accepting cookies during your first visit to the website.

Your rights

In accordance with applicable data protection regulations (GDPR and French Act No. 78-17 of 6 January 1978), and under the conditions set out in those regulations, you have the following rights regarding your personal data:

- a right of access (in particular, to find out which personal data are processed by MEZAME PARIS)

- rectification (to amend data that are incorrect or no longer up to date)

- erasure (subject to the conditions set out in Article 17 of the GDPR – for example, where you have objected to the processing of your data, withdrawn your consent, or the retention period has expired)

- the right to withdraw any consent given (when you give your consent, please note that you may withdraw it at any time without having to provide a reason – for example, for marketing or for publishing Your comments)

- portability (subject to the conditions set out in Article 20 of the GDPR – where processing is linked to the performance of a contract or consent, is automated, and you wish to retrieve your data or have it retrieved by a third party)

- restriction (subject to the conditions set out in Article 18 of the GDPR – where you wish the processing of your personal data to be suspended)

- the right to object to processing carried out by MEZAME PARIS on the basis of its legitimate interest, such as managing requests)

To exercise these rights, please do not hesitate to contact our customer service team at:
hello@mezameparis.com

Marketing and Newsletter

In addition, at any time and without having to provide a reason, you have the right to object to the processing of your Data for direct marketing purposes, including profiling for such purposes, and to stop receiving our Newsletter. To do so, simply click “unsubscribe” or “unsubscribe from this list” at the bottom of the emails we send you, whether for offers or the newsletter. Once this has been done, we update your profile to ensure that you no longer receive these offers or the Newsletter.

You may also lodge a complaint with the CNIL, either:
- directly online ;
- By post: 3 Place Fontenoy – TSA 80715 Cedex 07.

Updates to our Privacy Policy and Contact

MEZAME PARIS may update this Policy. In such a case, we will inform you by email and/or via the website.

For any further information, please do not hesitate to contact our customer service team at: hello@mezameparis.com