GENERAL FAQ
My customer account
How to create a customer account?
Welcome to Mèzamé ! To create an account, click on "My account" at the top right of our site, then on "Create an account" .
Creating your account allows you to access your order history, your wishlist, your personal information and to join our loyalty program.
How to subscribe to our newsletter?
To subscribe to our newsletter, simply enter your email address in the welcome pop-up or at the bottom of our website's homepage. Once your email address is confirmed, you will receive a welcome email within a few hours.
Please check your spam folder, as our email sometimes ends up there.
Each month, a random draw will select one winner of a €100 voucher from among our new subscribers. The winner will then be contacted by email.
How to unsubscribe from our newsletter ?
To unsubscribe from our newsletter, simply click on the "Unsubscribe" link at the bottom of the page.
⚠️ If you are using an adblocker , this may prevent the unsubscribe window from opening. In this case, please do not hesitate to contact us by email at hello@mezameparis.com .
How do I delete my customer account ?
To permanently delete your Mezamé account, please contact us by email at hello@mezameparis.com .
I lost my password, what should I do ?
When you log in, click on "Forgotten password" . You will then receive an email within a few minutes allowing you to set a new password.
Contact us
How to contact us ?
Do you need advice or are you having a problem with your order ?
Please visit this form , or we are available by email at hello@mezameparis.com and we promise to respond to you within 24 hours (working days) .
Remember to check your spam folder after sending us an email, as our response sometimes ends up there !
Can I contact you by phone ?
Unfortunately, it is not possible to contact us by phone. However, we promise to respond to you within 24 hours (working days) .
If you do not receive our response, we recommend you check your spam folder .
My Mezamé Mucho loyalty program
How do I join the Mezamé Mucho loyalty program ? 📝
To enjoy benefits and start earning points, simply create your account. If you already have one, just log in to get started.
Comment fonctionne votre programme ?
Earn points with every purchase ✨
For every euro spent, you earn points: 1 euro = 1 point. Points are added to your balance 7 days after your order and can be redeemed for rewards.
Complete missions to earn bonus points ⭐️
Want more points ? Complete simple missions !
✅ Create a customer account — earn 10 points
✅ Enter your child’s birth date — earn 10 points
✅ Sign up for our newsletter — earn 20 points
✅ Follow us on Instagram — earn 10 points
✅ Tag us on Instagram — earn 20 points
✅ Leave a review on Avis Vérifiés — earn 40 points
💡 Some missions require manual validation, so please allow a little time.
Redeem your points for rewards 🎁
Exchange your points for discount vouchers. Just pick your reward on the loyalty page, turn it into a promo code, and apply it at checkout.
Unlock VIP Club access 👑
Our VIP program rewards you based on your total purchases throughout the year. Move up the levels and unlock exclusive perks :
👯 Mez’amis — from €150 in purchases: +50 points on your child’s birthday
❤️ Mez’amours — from €300 in purchases: €10 birthday voucher (valid 3 months from €40 spent)
❤️🔥 Mez’addiction — from €600 in purchases: €10 birthday voucher (valid 3 months from €40 spent) + a surprise gift from the Mezamé team in your next order (keychain, wipes, gloves, etc.)
Join us now by creating your account !
Signing up for the program
How do I sign up for the loyalty program?
To sign up, go to the “My Account” section on our website, where you can create your account. Your loyalty account and customer account are one and the same.
Managing your points
How can I check my points balance?
You can view your points balance in the “My Account” section or directly on the loyalty page to see your current total.
How can I earn points?
You earn points through purchases (1 euro = 1 point) and by completing missions.
Can I transfer my points to another account?
No, points cannot be transferred, sold, or combined with another account.
Do points expire?
No, your points do not expire.
Can points be exchanged for cash?
Points can only be redeemed for rewards, not for cash.
Loyalty
How does the loyalty program work?
Every euro you spend on our products earns you points, which are added to your account after your purchase.
Missions
What missions can I complete to earn bonus points?
You can boost your points balance by completing various missions, like following us on Instagram, leaving a review on Avis Vérifiés, or sharing a photo with us…
Discover all our missions right here.
Are bonus points credited immediately after completing a mission?
Some points — especially those from missions that require manual validation — may take a little time to appear in your account. Thanks for your patience!
How will I know when new missions are available?
We’ll let you know as soon as a new mission is up!
Using your points
How can I use my accumulated points?
You can redeem your points for rewards by selecting your preferred option on the loyalty page and using the corresponding code during your next purchase.
Can rewards be combined with promotional offers?
No, rewards cannot be combined with other promotional offers.
How long are my rewards valid?
The expiration date is indicated on each reward.
VIP tiers
What is the VIP Program and how can I join?
The VIP Program gives you extra rewards based on your purchases made during the current year. As you move up through the tiers, you unlock exclusive rewards at each new level.
How are the VIP tiers structured?
You can find full details about the rewards available at each tier on the loyalty page.
How will I know when I’ve reached a higher VIP tier?
We’ll notify you as soon as you’re promoted to the next level!
Various questions
Where can we find our products ?
In order to offer the fairest possible price and taking into account the fact that our products are manufactured in France, we chose, when we launched in 2019, to sell exclusively directly on our website, without any intermediary.
If you would like to discover our "flesh and foam" mats, visit one of the following kid-friendly locations, equipped with our Life Mat :
In the Paris region : Palomano (Clichy, Rueil), Polinsons, Family Gem (Colombes), Pomme Family House (75019), Bambin (75020), Tribu Paris (75009), Family Gem (Colombes), The Abbey of Vaux de Cernay (Cernay la Ville)...
In the provinces : Palomano (Caen, Metz, Grasse, Nantes), Poussette et Pirouette (Cannes), Studio Chouette (Besançon), Oasis Maison des familles (Chartres), Utopia (Lille), Café Yoyo (Aix-en-Provence), Jokoani (Bretteville sur Odon), 1,2,3 Solène (Marseille)...
I would like to offer an order
To gift an order, simply select the "Shipping address is different from billing address" option just before checking out. Your order will then be marked as a gift.
📦 Good to know : The invoice will not be included in the package, except for orders sent to the French overseas departments and territories or outside the European Union .
Is it possible to add a gift word?
🎁 Yes! You can write a personalized note in the space provided just before checking out. It will then be printed and included in the package by our workshop.
Do you offer discounts?
Since our launch, we have been committed to offering you a fair price all year round , without intermediaries and without discounts, sales or promotional codes.
💡 What is the "Discount Code" box for at checkout?
This box allows you to apply:
✔️ Gift card codes
✔️ Loyalty discount codes
✔️ Codes awarded to the winners of our social media contests
Why do I have to pay for shipping?
📦 Because delivery has a real cost.
We have chosen to be transparent about these shipping costs: they are never really "free" , but often included in the sale price of the products.
Is payment on the Mezamé website secure?
✅ Yes! Payment by credit card is made via the secure Payplug or Alma platforms. We never have access to your banking information .
What payment methods are accepted?
We accept payments via:
Bank card
Apple Pay
Alma (payment in 2 or 3 installments without fees, from 150 euros )
PayPal (only for orders delivered outside mainland France)
If I pay in installments with Alma, is my order sent immediately?
✔️ Yes! Even if you choose to pay in installments with Alma ,
Your order will be shipped upon receipt of the first payment . Subsequent monthly payments will be collected after receipt of your order.
How do I pay with a gift card or a discount code?
To redeem a gift card or coupon code , simply enter the discount code in the designated field in the last step before payment. The corresponding amount will be automatically deducted from your order total.
Do you have offers for early childhood professionals?
If you are an early childhood professional , go to this page
I would like to obtain a personalized quote for my establishment, how do I do this?
If you would like a personalized quote to equip your structure, go to this page
