FAQ GENERAL
My account
How do I create a customer account?
Welcome to Mèzamé! To create an account, click on "My account" at the top right of our website, then on "Create an account".
Creating your account gives you access to your order history, your wishlist, your personal details, and lets you join our loyalty programme.
How do I sign up for your newsletter?
To sign up for our newsletter, simply enter your email address in the welcome pop-up or at the bottom of our homepage. Once your email address has been confirmed, you'll receive a welcome email within the following hours.
Don't forget to check your junk mail — our email can sometimes find its way in there.
Each month, one lucky winner will be drawn at random from our new subscribers to receive a £100 gift voucher. The winner will be contacted by email.
How do I unsubscribe from your newsletter?
To unsubscribe from our newsletter, simply click the "Unsubscribe" link at the bottom of the page.
⚠️ If you use an ad blocker, it may prevent the unsubscribe window from opening. In that case, please don't hesitate to contact us by email at hello@mezameparis.com.
How do I delete my customer account?
To permanently delete your Mezamé account, please contact us by email at hello@mezameparis.com.
I've forgotten my password — what should I do?
When logging in, click on "Forgotten password". You will then receive an email within the next few minutes allowing you to set a new password.
Contact us
How can I get in touch with you?
Need some advice or having an issue with your order?
Head to this contact form, or reach us by email at hello@mezameparis.com — we're committed to getting back to you within 24 hours (business days).
Do remember to check your spam folder after emailing us, as our reply can sometimes slip in there!
Can I contact you by phone?
Unfortunately it isn't possible to contact us by phone. However, we are committed to getting back to you within 24 hours (business days).
If you don't receive our reply, we recommend checking your spam folder.
My Mezamé Mucho Loyalty Programme
How do I join the Mezamé Mucho loyalty programme? 📝
To enjoy benefits and earn points, simply create your account. If you already have one, just log in to get started.
How does your programme work?
Earn points with every purchase ✨
For every euro you spend, you earn points — 1 euro = 1 point added to your balance 7 days after your order. These points can be redeemed for
rewards.
Complete missions to earn bonus points ⭐️
Earn extra points by completing missions!
- Create a customer account to earn 10 points ✅
- Enter your child's date of birth to earn 10 points ✅
- Sign up to our newsletter to earn 20 points ✅
- Follow us on Instagram to earn 10 points ✅
- Tag us on Instagram to earn 20 points ✅
- Leave a review on Avis Vérifiés to earn 40 points ✅
💡 Please note that some missions require our verification and may therefore take
a little time to be validated.
Redeem your points for rewards 🎁
Redeem your accumulated points for gift vouchers. Select your voucher on the loyalty page, exchange it for a promo code, then use the code
at checkout.
Join the VIP Club 👑
Our VIP programme rewards you more based on your spending during the current year. Climb the tiers and unlock special rewards at each stage, ready to use on your next orders.
👯 Mez'amis tier from 150 euros spent: + 50 points on your child's birthday
❤️ Mez'amours tier from 300 euros spent: a 10-euro gift voucher for your child's birthday (valid for 3 months on orders of 40 euros or more)
❤️🔥 Mez'addiction tier from 600 euros spent:
- a 10-euro gift voucher for your child's birthday (valid for
3 months on orders of 40 euros or more)
- a gift from the Mezamé team tucked into your next order
(keyring, gloves, wipes…)
Join us now by creating an account!
Signing up to the programme
How do I sign up to the loyalty programme?
To sign up, head to
the "My account" section of our website, where you can create an account. Your loyalty account and your customer account are one and the same.
I already have an account with you — how do I log in to my loyalty account?
If you already have an account, simply log in to your existing account to activate
your participation in the loyalty programme.
Managing your points
How do I check my points balance?
Check your points balance in the "My account" section or directly on
the dedicated loyalty page to see your current total.
How can I earn points?
You can earn points through purchases (1 euro = 1 point) and missions.
Can I transfer my points to another account?
You cannot transfer points to another account. Points cannot
be transferred, sold, or combined with another account.
Do points expire?
Points have no expiry date.
Can points be exchanged for cash?
Points can only be exchanged for rewards.
Loyalty
How does the loyalty programme work? Every euro spent on our products earns you
points, which are added to your account after your purchase.
Missions
What missions can I complete to earn bonus points?
You can boost your points balance by completing various missions, such as following our Instagram account, leaving a review on Avis Vérifiés, or sharing a photo with us... Discover all our missions here
Are bonus points credited immediately after completing a mission?
Some points, particularly those earned through missions that require our
verification, may take a little time to be credited to your account.
Thank you for your patience.
How will I be informed about new missions?
We'll keep you in the loop as soon as a new mission becomes available!
Using your points
How can I use my accumulated points?
You can redeem your points for rewards by selecting the option you want on the loyalty page and using the corresponding code on your next purchase.
Can rewards be combined with promotional offers?
Rewards earned cannot be combined with other promotional
offers.
How long are my rewards valid for?
The expiry date is shown on each reward.
VIP tiers
What is the VIP Programme and how can I access it?
The VIP programme rewards your purchases made during the current year by unlocking higher tiers and offering you exclusive rewards with each new
level reached.
How are the VIP Programme tiers structured?
The specific details of the rewards available at each tier can be found on the loyalty page.
How will I know when I move up to the next tier of the VIP Programme?
We'll let you know as soon as you've been promoted to the next tier!
General questions
Where can you find our products?
In order to offer the fairest price possible and given that our products are made in France, we made the decision at launch in 2019 to sell exclusively direct through our website, with no middlemen.
If you'd like to discover our life mats "in the flesh", head to one of the following kids-friendly spots, all equipped with our life mats:
In the Paris area: Palomano (Clichy, Rueil), Polinsons, Pépite de famille (Colombes), Pomme Maison de Famille (75019), Bambin (75020), Tribu Paris (75009), Pépite maison de Famille (Colombes), L'abbaye des Vaux de Cernay (Cernay la Ville)...
In the regions: Palomano (Caen, Metz, Grasse, Nantes), Poussette et Pirouette (Cannes), Studio Chouette (Besançon), Oasis Maison des familles (Chartres), Utopia (Lille), Café Yoyo (Aix-en-Provence), Jokoani (Bretteville sur Odon), 1,2,3 Solène (Marseille)...
I'd like to send an order as a gift
To send an order as a gift, simply select the option "The delivery address is different from the billing address" just before proceeding to payment. Your order will then be flagged as a gift.
📦 Good to know: The invoice will not be included in the parcel, except for orders shipped to the DOM-TOM or outside the European Union.
Can I add a gift message?
🎁Yes! You can write a personalised message in the space provided just before you head to checkout. It will then be printed and slipped into the parcel by our workshop team.
Do you offer discounts?
Since we launched, we've been committed to offering you a fair price all year round, with no middlemen and no sales, markdowns, or promo codes.
💡 So what's the "Discount code" field for at checkout?
That field is used for:
✔️ Gift card codes
✔️ Loyalty reward codes
✔️ Codes awarded to winners of our social media competitions
Why are shipping costs charged separately?
📦 Because delivery has a real cost.
We've chosen to be transparent about shipping fees: they are never truly "free" — they're simply often included in a product's sale price.
Is payment on the Mezamé website secure?
✅ Yes! Card payments are processed via the secure platforms Payplug or Alma. On our end, we never have access to your banking details.
What payment methods do you accept?
We accept payments via:
Credit/debit card
Apple Pay
Scalapay (pay in 2 or 3 instalments, interest-free, from €150)
PayPal (only for orders delivered outside mainland France)
If I pay in instalments with Scalapay, will my order be dispatched straight away?
✔️ Yes! Even if you choose to pay in instalments with Scalapay,
your order will be dispatched from the first payment. The following instalments will be collected after you've received your order.
How do I pay with a gift card or a discount code?
To use a gift card or a discount code, simply enter the code in the field provided at the last step before payment. The corresponding amount will automatically be deducted from your order total.
Do you offer special rates for early years professionals?
If you are an early years professional, head to this page
I'd like to request a personalised quote for my organisation — how do I go about it?
If you'd like a personalised quote to kit out your organisation, head to this page
