Deliveries & Returns
Deliveries & Returns
DELIVERIES
Delivery times
All orders placed on our website are generally prepared within 2 working days (D+2) and dispatched within 3 working days (D+3).
During the Christmas period or at a collection launch, these times may be extended. Our team does everything they can to keep them as short as possible.
If a dispatch date is shown on the product page, that is the date to go by.
If your order contains both available and unavailable items, we will wait until all items are in stock before dispatching your parcel.
The times mentioned are estimates, provided by the carriers, and apply once the order has been dispatched, taking into account our preparation time of 2 to 3 working days.
Fees
At Mezamé, we've chosen to be transparent about shipping costs rather than building them into the sale price. Every shipment has a cost, and delivery is never truly "free".
All prices listed on this page are excluding VAT (ex. VAT), customs duties included.
📦 For any order shipped to Switzerland, customs duties are included in the price of your order. No additional charges will be requested at delivery.
Mainland France (including Corsica)
- Mondial Relay: from €5.60 (parcels <2 kg, 3–5 days)
- ChronoRelais: from €7.80 (delivery before 1pm the next working day after dispatch)
- GLS Domicile: from €7 (2–3 days)
- Chronopost 13H Domicile: from €11 (delivery before 1pm the next working day after dispatch)
- Colissimo: from €13 (delivery within 48 hours)
International
• Chronopost Express within 5 to 11 working days, DDP
📦 For any order shipped to the United States and Canada, customs duties are included in the price of your order. No additional charges will be requested at delivery.This timeframe may be extended due to customs processing.
A little tip when your delivery arrives
If your parcel arrives damaged or the packaging looks like it's been knocked about, it's important not to accept it so our customer care team can sort things out quickly.
RETURN, EXCHANGE OR REFUND
Return form
Would you like to return a product for an exchange or a refund? No problem! 📩 Before sending your return, please fill in this form
Return conditions
📩 Before making your return, please contact us via the following form
✔️ You can choose between an exchange, a store credit or a refund
Return conditions
📆 Timeframe: You have 14 days from the date of receipt of your order to make a return.
📦 Item condition: The returned item must be intact, unwashed and in its original packaging.
🚚 Return costs: Return shipping costs are the responsibility of the customer. To find out the procedure and receive the return address in France, please contact our customer service team before sending anything.
For any return from outside mainland France, please contact us by email
ℹ️ In the event of an exchange due to a colour change for a mat, only the cover is concerned by the exchange. The foam pieces are not replaced.
📌 Important: Remember to include your order reference in the parcel to help us process it smoothly.
Tips for a safe return
👉 Important: we strongly recommend keeping the proof of postage provided by the carrier. Without this document, we cannot be held responsible in the event of loss or non-receipt of the return.
What happens after my return is received?
📩 As soon as we receive your parcel, we will send you a confirmation email and proceed with the exchange or refund according to your choice.
